Frequently Asked Questions
Products & Sizing
How do I find the right size?
We provide detailed size charts on each product page. Measure your feet and compare with our measurements. If you need help choosing between sizes, contact our customer service team.
What makes your footwear special?
Our shoes combine comfort technology with quality materials. We focus on proper arch support, cushioning, and durable construction for all-day comfort.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and Afterpay. All payments are processed securely through encrypted connections.
Can I modify or cancel my order?
Orders are processed quickly for fast delivery. Contact us immediately through our customer service portal if you need changes. We can only modify orders that haven’t entered shipping process.
Will I receive an order confirmation?
Yes, you’ll receive an order confirmation email immediately after your purchase. This includes your order number and item summary.
Shipping & Delivery
Where do you ship?
We ship throughout Australia and to select international destinations. Shipping costs and delivery times vary by location.
How long will delivery take?
Standard shipping: 3-7 business days
Express shipping: 1-3 business days
Overnight shipping: Next business day
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email. Monitor your package’s progress through our website or carrier’s site.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unworn items in original condition with tags attached. Initiate returns through our online portal at walkwearco.com/returns.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect returned items. You’ll receive email confirmation when processed.
Contact & Support
How can I contact customer service?
Our customer service team is available through the contact form on our website. We typically respond within 24 hours on business days.
Do you have physical stores?
We operate as an online retailer through walkwearco.com, allowing us to offer competitive pricing and focus on quality customer service.