Returns
Return Policy
We want you to be completely satisfied with your purchase. You may return most unworn items in original condition with tags attached within 30 days of delivery. All items must be returned in their original packaging.
How to Return
To initiate a return, please visit our Returns Center at walkwearco.com/returns. You will need your order number and email address. After completing the online return process, you will receive a prepaid return shipping label via email.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-10 business days. You will receive email confirmation when your refund is issued. Please allow additional time for the refund to appear in your account.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. Return shipping fees will be deducted from your refund amount.
Final Sale Items
The following items cannot be returned:
- Items marked as “Final Sale”
- Worn or damaged merchandise
- Items without original tags
- Products purchased more than 30 days ago
Damaged or Defective Items
If you receive a damaged or defective product, please contact our Customer Care team within 14 days of delivery. We will cover all return shipping costs.
International Returns
International customers are responsible for all customs fees and return shipping costs. We recommend using a trackable shipping service.
Exchanges
For exchanges, we recommend returning the original item and placing a new order. This ensures you receive your new item quickly.
Return Status
You can check your return status through your account on our website or using the tracking number provided.
Questions?
If you have questions about our return policy, contact our customer service team through the support portal on our website.